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FAQs

How does Mahindra handle customer concerns/feedback?

Mahindra has always been a customer-centric company. We value your feedback and strive to address your concerns and feedback with speed and empathy and in a fair and transparent manner.

How can I send feedback on my experience with a dealer or an individual ?

You can send your feedback through telephone or email or through the Queries & Feedback Section of this website or through a feedback form available at all our dealer showrooms and workshops. You can also visit our "With You Hamesha" website/mobile app (www.withyouhamesha.com) & give your feedback in Get In touch section Or you can call us on 18002096006.

If I have a concern with your local dealership and want intervention from Mahindra & Mahindra Ltd, Who do I contact ?

M&M has 18 regional offices (Delhi, Lucknow, Jaipur, Chandigarh, Noida, Karnal, Mumbai, Bhopal, Ahmedabad, Pune, Kolkata, Patna, Bhubaneswar, Guwahati, Chennai, Hyderabad, Bangalore and Cochin). Each of these offices have Customer Care Managers who are responsible for specific dealerships. You can reach the regional offices through : Call at: 1800 209 6006 Tweet us on @18002096006 Email: [email protected]. Website: www.withyouhamesha.com

I have already contacted your local Customer Care team but would like some senior to talk to me, what should I do?

We have 18 RCCMs (Regional Customer Care Managers) who are in charge for their respective states. The RCCM for your region/ state will contact you back if you mention this desire to any individual you are talking to at M&M. You can also send a mail to [email protected] making a request that you want to talk to the RCCM. Rest assured you will be contacted back. You can also contact us on www.withyouhamesha.com or call us on 18002096006 or tweet us on @18002096006.

How long will it take for my communication to be responded to ?

Our Customer Care team shall endeavour to reply to you within 1 working day.

If I want to share my concern and experience to M&M Head office . What procedure do I follow?

You can send your communication to Head - Customer Experience, Mr. Abdul Syed, on [email protected]. He will strive to respond back to you within 6 hours during working days and when he is in office. A copy of this mail communication should also be marked to [email protected]

How do I reach the top person in M&M?

The top most office in M&M is that of Managing Director. He can be reached on [email protected]

I am facing a product expectation gap and want this to be reported to the relevant department at Mahindra, how should I ensure this happens ?

We will be glad to know your feedback regarding any of our products. You can address the communication to: The Brand Manager and mail it to [email protected]

Who should I contact in case of product or service related enquiry ?

You can do a live chat on our WITHYOUHAMESHA app and website (9am to 6pm), or call on out toll free number 1800 209 6006 for your queries.

How do I know that the dealership is charging me the correct prices for products and services?

For all vehicles the ex-showroom prices as applicable for the particular city are declared in advance by Mahindra & Mahindra. This information is available on our website. For spare parts, Mahindra & Mahindra declares the respective MRPs (Maximum Retail Prices). Labour charges for services rendered are based on hourly flat-rate as per city classification. These have been pre-defined by M&M and each job is charged by the standard number of hours that is necessary for the job. (The calculation will be done on the basis of hours required for job multiplied by flat rate applicable for the city.

Owner's manual

Variant — S3

Download PDF
Variants — S4/S5/S7/S11

Download PDF

top gear club

When you become a member of TopGear, you're a part of the Mahindra family. It is an exclusive programme created to give a delightful and unforgettable ownership experience. Here's a quick glance through the benefits that will contribute to make the TopGear club journey amazing.

Experience
EXCITE
ELEVATE
ESCAPE

Lifestyle offerings from various well-known brands
Valuable service benefits & privileges from time to time
Invitation to Mahindra Adventure events from time to time
E-Newsletter to keep you updated on the latest in the world of Mahindra

Shield Warranty

This optional extended warranty scheme from M&M covers unforeseen mechanical and electrical breakdown on your Scorpio. It starts immediately after the expiry of your original warranty.

Why Scorpio Shield?

Offers protection against unexpected and non-budgeted expenses
Provides convenience of one-time payment
Gives better resale value for your vehicle
Applicability of benefits at all M&M authorised dealerships across India
Shield ownership is transferable even in case your Scorpio changes ownership

What does it cover?

Any mechanical or electrical breakdown defined by your Scorpio dealer as a defect as per the terms and conditions of this warranty.

Some of the covered items include (but are not limited to):

Engine Parts
Transmission System
Cooling System
Steering System
Fuel System
Suspension
Electrical System (factory-fitted)
Chassis System

Note: Please refer to terms and conditions for complete details

When does Scorpio Shield start?

It starts immediately after expiry of the original warranty.

What are the eligibility criteria to register my Scorpio under Scorpio Shield?

All Scorpio diesel variants which satisfy the following conditions are eligible:

The vehicle must be covered under original warranty and should have not covered more than
- 2 years or 75,000km at the time of registration for The All Powerful Scorpio.

- 2 years or 50,000km at the time of registration for Mighty Muscular Scorpio
The vehicle must have been maintained by an authorized M&M dealer as per the maintenance schedule.
The vehicle must be free of accidents at the time of registration.


For all variants of Scorpio excluding Automatic Transmission

Options	Rs.	GST @ 18%	Amt

3rd Year or Up to 1,00,000 kms from the date of delivery of new vehicle whichever occurs first

If opted within 60 days from the date of sale of new vehicle	10965	1974	12939
If opted beyond 60 days but within 1 year period from date of sale of new vehicle	11842	2132	13974
If opted beyond 1 year but within the expiry of original 2 years warranty of the vehicle	13263	2387	15651

3rd and 4th Year or Up to 1,20,000 kms from the date of delivery of new vehicle whichever occurs first

If opted within 60 days from the date of sale of new vehicle	19500	3510	23010
If opted beyond 60 days but within 1 year period from date of sale of new vehicle	21060	3791	24851
If opted beyond 1 year but within the expiry of original 2 years warranty of the vehicle	23595	4247	27842

4th Year or Up to 1,20,000 kms from the date of delivery of new vehicle whichever occurs first

If opted within 60 days from the date of sale of new vehicle	11500	2070	13570
If opted beyond 60 Days but within the expiry of original 2 years warranty of the vehicle	12420	2236	14656
If opted beyond 2 years but within the expiry of extended 3th year shield of the vehicle*	13538	2437	15975
Note : * This option is only applicable for vehicles on which 3rd year shield option is bought

3rd,4th &5th Year or Up to 1,50,000 kms from the date of delivery of new vehicle whichever occurs first

If opted within 60 days from the date of sale of new vehicle	26500	4770	31270
If opted beyond 60 days but within 1 year period from date of sale of new vehicle	28620	5152	33772
If opted beyond 1 year but within the expiry of original 2 years warranty of the vehicle	32054	5770	37824

4th &5th Year or Up to 1,50,000 kms from the date of delivery of new vehicle whichever occurs first

If opted within 60 days from the date of sale of new vehicle	19750	3555	23305
If opted beyond 60 days but within 1 year period from date of sale of new vehicle	21330	3839	25169
If opted beyond 2 years but within the expiry of extended 3th year shield of the vehicle*	23890	4300	28190
Note :* This option is only applicable for vehicles on which 3rd year shield option is bought

5 th Year or Up to 1,50,000 kms from the date of delivery of new vehicle whichever occurs first

If opted within 60 days from the date of sale of new vehicle	12500	2250	14750
If opted beyond 60 Days but within the expiry of original 2 years warranty of the vehicle	13500	2430	15930
If opted beyond 2 years but within the expiry of extended 4th year shield of the vehicle*	15120	2722	17842
Note :* This option is only applicable for vehicles on which 3rd &4th year shield option is bought

Offers further protection over and above original warranty*
Covers unexpected mechanical and electrical breakdown on your Scorpio
Offers complete peace of mind

tips

Maintenance Tips

Try to drive at a steady speed between 60 and 80 km/hr.
Avoid accelerating or decelerating unnecessarily.
Incorrect gearshifts can lead to an increase in fuel consumption.
Keeping the leg on the clutch pedal leads to increased fuel consumption as well as damages to the clutch plate
Under inflated tyres increase rolling resistance - this leads to higher fuel consumption.
Keep the Air conditioner in "LO" mode (if the feature is available) whenever the ambient is not very hot.
Additional weight leads to increase in fuel consumption - Remove all unnecessary weights like golf equipment etc when not required.
For best fuel economy, use the recommended grade of engine oil & lubricants mentioned in the owner's manual.
While at traffic signals, switch off the engine - A micro-hybrid equipped variant will do it automatically for you.

Safety Tips

Safety starts with buckling the seat belt.
Ensure all the passengers including the rear seat passengers are wearing the seat belt.
We recommend that you use only genuine parts supplied by Mahindra & Mahindra.
Always align top of the head restraint with the top of your head or as close to it as possible.
Never use a mobile phone or personal music device while driving. This may take your focus off the road and lead to accidents.
Do all preventive maintenance of your vehicle and stick to the maintenance schedule.

Driving Tips

Always maintain speed limits & avoid sudden acceleration or deceleration.
Never use the clutch pedal as a foot rest - it leads to premature wear of the clutch plates.
Keep a safe distance from the car ahead of you.

Air-conditioning Tips

For best AC effectiveness, use Recirculation mode.
Try to park your car in shade.
If parked in the hot sun for long, open all the windows completely to vent the hot air out before switching ON the AC.
Clean the AC filter(s) at regular intervals.