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Get In Touch

     
     
 
     
 
     
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Write to us:
Mahindra & Mahindra Ltd.,
Automotive Sector, Mahindra Towers- 3rd Floor,
Akurli Road,
Kandivali (East),
Mumbai - 400101
Tel : 28468525 Fax : 28468523

Helpline number 1800 209 6006*

*Toll-free number is accessible from MTNL, Garuda and BSNL phones.
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For any product/service related enquiry, email us at - customercare@mahindra.com

How We Handle Customer Queries & Feedback

How does Mahindra usually handle customer concerns / feedback?collapse_arrow

Mahindra has always been a customer-centric company. We value your feedback and strive to address your concerns with speed and empathy and in a fair and transparent manner.

How can I send feedback to regarding my experience with a dealer or an individual?collapse_arrow

You can send your feedback through telephone or email or thru the Queries & Feedback section of this website or through a feedback form available at all our dealer showrooms and workshops. You can also visit our With You Hamesha website & give your feedback in Get In touch > Queries and Feedback section

If I have a concern with your local dealership and want intervention from Mahindra & Mahindra Ltd, who do I contact? expand_arrow

M&M has 18 regional offices (Delhi, Lucknow, Jaipur, Chandigarh, Noida, Karnal, Mumbai, Bhopal, Ahmedabad, Pune, Kolkata, Patna, Bhubaneswar, Guwahati, Chennai, Hyderabad, Bangalore and Cochin). Each of these offices have Customer Care Managers who are responsible for specific dealerships. Your dealership will be happy to provide you contact details of Customer Care Manager or the address of regional office.

I have already contacted your local Customer Care team but would like someone senior to talk to me, what should I do? collapse_arrow

We have 18 RCCMs (Regional Customer Care Managers) who are in charge for their respective states. The RCCM for your region will contact you back if you mention this desire to any individual you are talking to at M&M. You can also send a mail to customercare@mahindra.com making a request that you want to talk to the RCCM. Rest assured you will be contacted back

How long will it take for my communication to be responded to? collapse_arrow

Our Customer Care Team shall endeavour to reply to your feedback within 1 working day

If I want to reach the Head of Customer Care, what procedure do I follow? collapse_arrow

You can send your communication to Vice President- Customer Care, Mr. Sanjoy Gupta on gupta.sanjoy@mahindra.com. He will strive to respond back to you within 6 hours during working days and when he is in office. A copy of this mail communication should also be marked to customercare@mahindra.com

How do I reach the top person in Mahindra Automotive Division of Automotive & Farm Equipment Sectors? collapse_arrow

The top most office in Automotive Division of Automotive & Farm Equipment Sector is that of Sector President. He can be reached on AFS.PRESIDENT@MAHINDRA.COM

I am facing a product expectation gap and want this to be reported to the relevant department at Mahindra, how should I ensure this happens? collapse_arrow

We will be glad to know your feedback regarding any of our products. You can address the communication to: The Brand Manager and mail it to customercare@mahindra.com or fax it to 022 28468523.

Who should I contact in case of a product or service related enquiry? collapse_arrow

Please call our 24 x 7 WITH YOU HAMESHA toll free number 1800 209 6006 and tell them your request.

How do I know that the dealership is charging me the correct prices for products and services? collapse_arrow

For all vehicles the ex-showroom prices as applicable for the particular city are declared in advance by Mahindra & Mahindra. This information is available on our website. For spare parts, Mahindra & Mahindra declares the respective MRPs (Maximum Retail Prices). Labour charges for services rendered are based on hourly flat-rate as per A, B, C classified cities. These have been pre-defined by M&M and each job is charged by the standard number of hours that is necessary for the job. (The calculation will be done on the basis of hours required for job multiplied by flat rate for the city. For example: If you're in City A, where the hourly rate is Rs. 375. a two and half hour job would be charged at Rs. 375 x 2.5 hours = Rs 937.50)